Return policy

Thank you for shopping at SouqNama! We strive to ensure you are completely satisfied with your purchase. However, if for any reason you are not fully satisfied, we offer a return and refund policy under the following terms:

 Returns

Eligibility for Return: You may return items within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.

Non-returnable Items: Certain items are non-returnable, including but not limited to:

Personalized or custom-made products

Perishable goods, such as food or cosmetics

Opened or used health and hygiene products

Return Shipping Costs: You will be responsible for covering the return shipping costs, unless the item is defective, damaged, or the wrong item was sent to you.

 Refunds

Refund Processing: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to your original payment method within 7-10 business days.

Partial Refunds: In certain cases, a partial refund may be granted if the item shows signs of use or damage that are not considered eligible for a full refund.

Original Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

 Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the item you would like.

 Damaged or Defective Items

Damaged Items: If your item arrives damaged or defective, please contact us immediately at [Your email address] or [Your contact number]. We may ask for photos of the damage, and we will provide a full refund or send a replacement at no additional cost to you.

Incorrect Items: If we sent you an incorrect item, please notify us within 7 days of receiving your order, and we will arrange for a return and replacement at no extra cost to you.

Cancellations

Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders before they are shipped. Once the item is shipped, you will need to follow our return process.

 Customer Service

If you have any questions or concerns about your return, refund, or exchange, please don’t hesitate to reach out to our customer service team at:

Email: [Your email address]
Phone: [Your contact number]